请高手帮忙“帮助和支持”怎样重新安装
发布网友
发布时间：2023-04-02 06:15
共2个回答
热心网友
时间：2023-04-21 20:45
首先，把你的系统安装盘放到光驱。
然后，点开始->运行，输入：
%windir%\INF
回车。
然后，找到一个文件，全名叫：pchealth.inf，如果你没有打开“可视文件扩展”，你会看到两个文件，都叫做pchealth，选择那个像记事本一样的那个（一个小本子，上面一个*的齿轮），默认排序是第一个pchealth。
右键点击这个文件，在弹出快捷菜单中选择“安装”，左键点击。
这是会有一个对话框弹出，提示你找一个路径。你点击浏览，在光盘上找到i386文件夹，点确定，它会自动安装。
这样还不行，还需要一些设置。
再点开始->运行，输入：taskmgr，回车。
点“进程”标签，找到下面三个进程，结束它们：
* helpsvc.exe
* helphost.exe
* helpctr.exe
关闭进程管理器。
再次点开始->运行，输入：cmd，回车。
然后依次输入下面这些命令进行修复：
net stop helpsvc
cd /d %windir%\pchealth\helpctr\binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
start /w helpctr /regserver
每一行命令输入之后，都要敲回车，等它执行完毕，再输入运行下一个。
按照步骤，一步一步来，不要漏下任何一步。
Good luck。
*********************************************************
* helpsvc.exe
* helphost.exe
* helpctr.exe
这三个进程找不到可能是因为你没有安装，所以没有启动，不要紧。
net stop helpsvc
cd /d %windir%\pchealth\helpctr\binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
start /w helpctr /regserver
第一句命令之行，会出现下面的提示：
“Helpand support服务正在停止;Helpana support服务已成功停止”。
这是正常的。
不知道后面的命令你之行之后，有什么错误没有呢？
倒数三个命令，就是重新启动“帮助和支持中心”的命令。
出现不能显示的提示，可能是服务没有正常启动。
在之行倒数三个命令之后，如果正常，你应该可以看到下面这三个进程：
* helpsvc.exe
* helphost.exe
* helpctr.exe
热心网友
时间：2023-04-21 20:45
帮助和支持中心正常运行的前提是：
Help and Support服务不能被禁用。（通过运行“services.msc”命令打开“服务”管理窗口。）
如果没有pchealth.inf文件就复制以下内容到记事本,然后重命名pchealth.inf复制到inf文件夹安装即可
[version]
Signature="$CHICAGO$"
SetupClass=BASE
LayoutFile=layout.inf
[DefaultInstall]
CopyFiles=copy.inf, HC_CONFIG, HC_BIN, SYSTEM, UL_BIN
DelReg=INSTALL.reg.del
AddReg=INSTALL.reg.add, INSTALL.reg.rename, INSTALL.reg.delete
ProfileItems=INSTALL.profHC
RegisterDlls=INSTALL.RegSvr
[DefaultUninstall]
UnregisterDlls=UNINSTALL.RegSvr
ProfileItems=UNINSTALL.profHC
DelReg=UNINSTALL.reg.del
[DestinationDirs]
copy.inf = 17
HC_BIN = 10,PCHealth\HelpCtr\Binaries
HC_CONFIG = 10,PCHealth\HelpCtr\Config
SYSTEM = 11
UL_BIN = 10,PCHealth\UploadLB\Binaries
[copy.inf]
[HC_CONFIG]
dataspec.xml
[HC_BIN]
HCAppRes.dll
HelpCtr.exe
HelpHost.exe
HelpSvc.exe
HscUpd.exe
brpinfo.dll
msconfig.exe
msinfo.dll
notiflag.exe
pchdt_w3.cab
pchshell.dll
pchsvc.dll
hscsp_w3.cab
[SYSTEM]
atrace.dll
racpldlg.dll
safrcdlg.dll
safrdm.dll
safrslv.dll
[UL_BIN]
UploadM.exe
[copy.inf.Security]
"D:P(A;;GRGX;;;BU)(A;;GA;;;BA)(A;;GA;;;SY)"
[HC_BIN.Security]
"D:P(A;;GRGX;;;BU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)"
[SYSTEM.Security]
"D:P(A;;GRGX;;;BU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)"
[UL_BIN.Security]
"D:P(A;;GRGX;;;BU)(A;;GA;;;BA)(A;;GA;;;SY)"
[INSTALL.profHC]
Name=%BugRep_DESC%,0x0000000A,25
[INSTALL.RegSvr]
11,,safrslv.dll,1
11,,safrdm.dll,1
11,,safrcdlg.dll,1
11,,racpldlg.dll,1
[INSTALL.reg.add]
HKCR,"MsRcIncident","EditFlags",0x00010003,0x00010000
HKLM,%KEY_SVCHOST%\PCHealth,"CoInitializeSecurityParam",0x00010003,2
HKLM,%KEY_SVCHOST%\PCHealth,"AuthenticationCapabilities",0x00010003,64
HKLM,%KEY_UNINSTALL%\PCHealth,"UninstallString",,"rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 %17%\PCHealth.inf"
HKLM,%KEY_UNINSTALL%\PCHealth,"QuietUninstallString",,"rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 %17%\PCHealth.inf"
HKLM,"%KEY_APPPATHS%\HELPCTR.EXE",,0,"%10%\PCHealth\HelpCtr\Binaries\HelpCtr.exe"
HKLM,%KEY_SAFEBOOT%\Minimal\HelpSvc,,0,"Service"
HKLM,%KEY_SAFEBOOT%\Network\HelpSvc,,0,"Service"
HKLM,"%KEY_APPPATHS%\MSCONFIG.EXE",,0,"%10%\PCHealth\HelpCtr\Binaries\MSConfig.exe"
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce","DelayedHscUpdate",,"Cmd /c copy %10%\pchealth\helpctr\binaries\hscsp_w3.cab %10%\pchealth\helpctr\batch\"
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce","UnRegisterUploadm",,"%10%\pchealth\uploadlb\binaries\uploadm.exe /unregserver /svchost netsvcs"
[INSTALL.reg.rename]
[INSTALL.reg.delete]
[INSTALL.reg.del]
HKCU,%KEY_COMMENT_LINK%,"LameButtonEnabled"
HKCU,%KEY_COMMENT_LINK%,"LameButtonText"
[UNINSTALL.profHC]
Name=%BugRep_DESC%,0x0000000A,25
[UNINSTALL.RegSvr]
10,PCHealth\HelpCtr\Binaries,HelpSvc.exe,,,"/svchost netsvcs /unregserver /uninstall"
10,PCHealth\HelpCtr\Binaries,HelpHost.exe,,,"/unregserver"
10,PCHealth\HelpCtr\Binaries,HelpCtr.exe,,,"/unregserver"
10,PCHealth\HelpCtr\Binaries,brpinfo.dll,1
10,PCHealth\HelpCtr\Binaries,msinfo.dll,1
11,,safrslv.dll,1
11,,safrdm.dll,1
11,,safrcdlg.dll,1
11,,racpldlg.dll,1
[UNINSTALL.reg.del]
HKCR,".MsRcIncident"
HKCR,"MsRcIncident"
HKLM,%KEY_RUN%,"PCHealth"
HKLM,%KEY_UNINSTALL%\PCHealth
HKLM,"%KEY_APPPATHS%\HELPCTR.EXE"
HKLM,%KEY_SAFEBOOT%\Minimal\HelpSvc
HKLM,%KEY_SAFEBOOT%\Network\HelpSvc
HKCU,%KEY_COMMENT_LINK%,"LameButtonEnabled"
HKCU,%KEY_COMMENT_LINK%,"LameButtonText"
HKLM,"%KEY_APPPATHS%\MSCONFIG.EXE"
[Strings]
KEY_CONTROL = "System\CurrentControlSet\Control"
KEY_SERVICES = "System\CurrentControlSet\Services"
KEY_EXPLORER = "Software\Microsoft\Windows\CurrentVersion\explorer"
KEY_RENAME = "Software\Microsoft\Windows\CurrentVersion\RenameFiles"
KEY_DEL = "Software\Microsoft\Windows\CurrentVersion\DeleteFiles"
KEY_RUN = "Software\Microsoft\Windows\CurrentVersion\Run"
KEY_RUNONCE = "Software\Microsoft\Windows\CurrentVersion\RunOnce"
KEY_RUNSRVCS = "Software\Microsoft\Windows\CurrentVersion\RunServices"
KEY_APPPATHS = "Software\Microsoft\Windows\CurrentVersion\App Paths"
KEY_UNINSTALL = "Software\Microsoft\Windows\CurrentVersion\Uninstall"
KEY_SAFEBOOT = "System\CurrentControlSet\Control\SafeBoot"
KEY_PFPROFILE = "Software\Policies\Microsoft\Windows\System\PCHealth"
KEY_SVCHOST = "Software\Microsoft\Windows NT\CurrentVersion\Svchost"
KEY_LAME = "SOFTWARE\Microsoft\PCHealth\Clients\Dialog Comments"
KEY_COMMENT_LINK = "Control Panel\Desktop"
ProctName = "Microsoft PCHealth"
MS_RCINCIDENT_FILE = "Microsoft Remote Control Incident File"
BugRep_DESC = "提出错误报告"
LAMEBTN_TEXT = "建议?"
